1. When will my child’s photos be ready to view?
Photos will be available within 2-3 weeks from the last date of photography. You will receive an email with a link to your child's private gallery to view and select your favourite images. No more to spend unless you wish to purchase additional products.
2. I did not receive my login code?
If you did not receive your login code or email link to your gallery, please check your junk folder first if you still can't find anything please email admin@digitalflashbacks.com.au and we will check the email provided is correct and resend.
3. How long after ordering do I receive my prints?
Photos will be delivered to your centre within 2weeks.
4. How long after I order do I receive my digital images?
Digital images are available as a zip file to download directly to your device. They will be sent to you via email in your receipt. These files are available within 24hours of purchase.
5. I received an email that my photos are ready, how do I order?
Please see our video tutorial from the “How to order video” menu. It is located on the left side of the page.
6. Does the preschool have to collect order forms and money?
Money collection is not necessary as parents view, order & purchase their child’s images online. If families need any assistance or changes we are happy to assist upon emailing us at admin@digitalflashbacks.com.au
7. Do you have packages for parents to choose between?
We offer a digital package and a range of print packages. Parents also have the ability to select other photo gifts from our range.